Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at vagwala.contact@gmail.com. Please note that returns will need to be sent to the following address: Cairo, Egypt

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at vagwala.contact@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at vagwala.contact@gmail.com.

Vajwala — Exchange & Returns Policy

 

Every piece we send out is meant to find its place in your home, exactly as you imagined it. If something isn't right, here is exactly how we make it right.

All Sales Are Final — Exchanges Only

Because each piece is prepared and shipped individually, Vajwala does not accept returns for refunds. If you'd like a different size, design, or piece, we offer exchanges under the conditions below.

Change-of-Mind Exchanges

  • Window: You have 3 days from the date of delivery to request an exchange.
  • Condition: The piece must be unused, in its original packaging, and in the same condition it arrived in.
  • Shipping: Return shipping is covered by the customer. The exchange is confirmed once the original piece reaches us in original condition.
  • How it works: Contact us within the 3-day window with your order number and the piece you'd like instead. We'll guide you through the rest.

Damaged or Defective Items

If your piece arrives damaged, or something is genuinely wrong with it, that one's on us.

  • Report window: Let us know within 24 hours of delivery.
  • Proof needed: A clear photo or short video of the damage, along with your order number.
  • Resolution: We'll send a free replacement. If the original piece is unavailable for replacement, we'll issue a refund via bank transfer or mobile wallet instead.

How to Start an Exchange or Report Damage

  1. Reach out to us at [contact email / WhatsApp] within the relevant window above.
  2. Include your order number, the reason (change of mind or damage), and photos if applicable.
  3. We'll confirm next steps and walk you through the rest.

A Few Things to Know

  • Pieces returned outside the 3-day window, used, or without original packaging cannot be exchanged.
  • Cash on Delivery orders follow the same conditions above. Any refund issued (only in cases where a replacement isn't possible) is sent by bank transfer or mobile wallet — not in cash.

We want every Vajwala piece to feel right the moment it's on your wall. If it doesn't, reach out — we'll make it right.