Vajwala — Exchange & Returns Policy
Every piece we send out is meant to find its place in your home, exactly as you imagined it. If something isn't right, here is exactly how we make it right.
All Sales Are Final — Exchanges Only
Because each piece is prepared and shipped individually, Vajwala does not accept returns for refunds. If you'd like a different size, design, or piece, we offer exchanges under the conditions below.
Change-of-Mind Exchanges
- Window: You have 3 days from the date of delivery to request an exchange.
- Condition: The piece must be unused, in its original packaging, and in the same condition it arrived in.
- Shipping: Return shipping is covered by the customer. The exchange is confirmed once the original piece reaches us in original condition.
- How it works: Contact us within the 3-day window with your order number and the piece you'd like instead. We'll guide you through the rest.
Damaged or Defective Items
If your piece arrives damaged, or something is genuinely wrong with it, that one's on us.
- Report window: Let us know within 24 hours of delivery.
- Proof needed: A clear photo or short video of the damage, along with your order number.
- Resolution: We'll send a free replacement. If the original piece is unavailable for replacement, we'll issue a refund via bank transfer or mobile wallet instead.
How to Start an Exchange or Report Damage
- Reach out to us at [contact email / WhatsApp] within the relevant window above.
- Include your order number, the reason (change of mind or damage), and photos if applicable.
- We'll confirm next steps and walk you through the rest.
A Few Things to Know
- Pieces returned outside the 3-day window, used, or without original packaging cannot be exchanged.
- Cash on Delivery orders follow the same conditions above. Any refund issued (only in cases where a replacement isn't possible) is sent by bank transfer or mobile wallet — not in cash.
We want every Vajwala piece to feel right the moment it's on your wall. If it doesn't, reach out — we'll make it right.